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FREQUENTLY ASKED QUESTIONS

chimneys

There can be many reasons to buy Glen kitchen chimneys some of these are most of Glen chimneys are made in India as per Indian Cooking requirements, the parts for after sales service are available, its fitted with Italian motors with Thermal Overload protectors, has a wide range to choose from, is backed by a very good after sales service, has a wide network of dealers/distributors and service centers, has been sold in India for over 20 years now and many more reasons.

Chimney has a simple job of extracting the smoke coming out of the pan on the Cooking appliance and throw the same out of the kitchen to keep the kitchen smell, odor, smoke and grime free.

Normally it should be 750 – 900mm can warry from model to model so check the instruction manual of the specific model being bought.

A customer can contact our helpline or write a mail to get the chimney installed and the request will be assigned to a service center in your area who will send a service person to install the chimney.

Various models of Glen Chimneys, use 3 types of lights LED Lamps, LED Candle Lamps and Incandescent Candle Lamps to provide ample illumination over the cooktop for better access while cooking.

The grease filters should be cleaned as often as possible but at least once every 15 days. In case the chimney is installed in recirculation mode and you are using Carbon filters, these need to be changed every three months, the period can be longer also in case the usage is very less.

The different models have different energy consumption, based on suction, lamps used. Check the model specifications section for more details.

The carbon filters should be replaced every 3 months. The period will depend on the number of hours used and the type of cooking. In case heavy oily cooking it will be earlier and in case of light cooking can be later.

No, the carbon filters are not washable. Once all of the pores in the charcoal completely absorb oil & grime particles, you must replace them..

Yes, when the chimney is used on recirculation mode, there is approx. 30 % to 35 % reduction in suction capacity.

When the unit is not working, tap on the auto clean button to run the auto cleaning program. Wait for at least 16 minutes or as the time on display says, the heating coil on the motor housing will heat and melt the oil. The melted oil will be collected in oil collector. Then, remove the oil collector and wipe it clean, once dried, attach it back to the unit.

These are 2 different technologies. Easy Clean Chimneys were developed in Europe and in these all the smoke is thrown out of the kitchen and some of the grease and oil in the same is filtered in SS Baffle Filters. These filters need to be cleaned every 10-15 days to keep the chimney clean. The Auto Clean Chimney has been developed in China as their cooking uses more oil and thus the Baffle filters need cleaning more often so in this technology the smoke is not filtered so some of the grease and oil either gets stuck to the grid, or the motor housing and the rest is thrown out with the smoke. The oil and grease stuck to the grid needs to be cleaned with a soft cloth every 2-3 days and the oil and grease from the housing which is sticking needs to be cleaned by using the Auto Clean Technology, wherein at the touch of the control the heating coil on the metal motor housing will heat the housing so that the residual oil particles melts and trickle down to the oil collector. Which can then be taken out and cleaned. This process takes 12-16 minutes based on the model of the chimney. Now which technology to buy, it depends on the type of cooking you do, in case you use a lot of oil it’s better to go for Auto Clean but in case you use less oily cooking it’s better to go for the European technology of Easy Clean Chimneys.

built-in-series

There can be many reasons to buy Glen hobs some of these are - most of Glen Built-in-Hobs are made in India as per Indian Cooking requirements, the parts for after sales service are available, its fitted with Italian gas valves for total safety, has a wide range to choose from, is backed by a very good after sales service, has a wide network of dealers/distributors and service centers, has been sold in India for over 20 years now and many more reasons.

European Sealed Burners:These are single ring of flame burners used for slow cooking. These are made of Aluminum Alloy and have only one ring of flame which gives low heat and are suitable for slow cooking.

Double Ring Burners:As for Indian cooking we need higher flame these burners re specially designed for Indian cooking, as these gives 2 rings of flame like the traditional gas stoves so are more suitable for high temperature coking and faster cooking. These come in Mild Steel with enameled coating or in Forged Brass which is 5 times stronger.

Glen built-in hobs come in glass& stainless steel. They all vary in their looks, finish,and configurations. You can decide the surface or number of burners as per your choice. However now a days Glass hobs are more popular.

Glen built-in hobs are convenient to clean and are scratch resistant. One should clean with a soft wet napkin after finishing the cooking, in case there are some strong dried spillage one can leave a little water on the same and clean after a while. Washing or scratching with some sharp object are not advisable.

Glen built in glass hobs are made 8.0mm thick toughened glass, which not only looks elegant but also resists scratches, stains, impact & heat. In case, if it gets broken it will be in small pieces and will remain sticking, you can contact the Glen customer care for the replacement of the same.

The best way to choose the size and number of burners of the built-in hob depends the type of cooking, the space available on the slab, the size of the chimney installed etc. you my fill up the enquiry form and our expert will get in touch with you and help you chose one.

In all the Hob Tops we use D size Battery. A D battery measures 61.5 millimetres (2.42 inches) length and 33.2 millimetres (1.30 inches) diameter.

cooktop

There can be many compelling reasons to choose Glen cooktops for your kitchen few are listed here: Glen presents the largest range of premium gas stoves, there is an option to choose from 3 types of Burners Alloy, Forged Brass and normal Brass Burners, you can select different configuration like 2/3/4 burners, Glass top, Stainless Steel top, Powder coated frame or SS frame, ISI approved models, with multi spark auto ignition models. Backed by strong after sales service, manufactured in state of the art modern factory with total safety.

Brass Burners:The ISI marked Gas Stoves are fitted with Brass Burners. The brass burners can take higher temperatures and has been used traditionally in the Gas Stoves. There are some models available with Forged Brass burners which are 5 times stronger and carry a 5 year warranty.

Alloy Burners:Pressure die-cast, ultra-light burners increase the longevity of the cooktop. The holes in the burner rim are designed at a special angle for higher thermal efficiency. Moreover, the burners come with a five-year warranty.

First of all check that the burners are placed properly, then look for any food particles or spillage stuck in the burner. If found, clean it properly without causing any damage. If uneven flames still experienced, contact Glen customer support for the convenient resolution.

Make sure you have turned the knob to the light/On position first. Then turn the knob to the desired heat setting after you have a flame. Cooktop or Hob burners are round and have small holes evenly placed around their perimeter. These holes allow gas to flow out and create a controlled flame when lit. Sometimes the gas orifices get plugged and the gas can’t get through to be ignited. The trick is to clean them without making the holes any bigger. You need to clean the burners thoroughly. If, after cleaning the burners, they still don't light, you should callGlen Authorized Service person.

In continuous use of the product, the knobs of Glen Cooktop might tend hard to turn. In such situations, please contact Glen customer support for the lubrication or replacement of the knobs.

All Glen cooktops support LPG connection, as per your requirement, they can be converted into PNG connection on chargeable basis.

At Glen we use 3 types of burners on our cooktops.
Normal Brass Burners these are gravity die-casted and last long.
Aluminium Alloy Burners these are pressure die-cast therefore are stronger than the Normal Brass burners and are light in weight come with a 5 year warranty.
Forged Brass Burners these are Forged which make these 5 times stronger than normal brass burners, these also come with 5 years warranty.
Conclusion: All the three types of burners are good but based on the above Alloy Burners are better than normal brass burners and Forged Brass burners are better than Alloy.

For lower gas consumption and better productivity, use those utensils which have a diameter suitable for the burners, avoiding the flame coming out of the pan base as that will result in the wastage of gas. Try using flat bottom pans.

  • To avail the 5 years warranty please register online within 90 days from the date of purchase. The offer is no more valid if not registered within 90 days.
  • The 5 year warranty covers three major components and these are Gas Valve, Glass & Forged Brass Burner.
  • The product has been used as per the instruction mentioned in the instruction manual.
  • The product has been used for domestic purpose only, in case used for commercial purpose the warranty is not valid.
  • The product has not been put to misuse and serviced at regular intervals at least once in a year by the authorised service centre.
  • The warranty is valid on the Forged Brass Burner only and not on the mixing tube.
  • In case of Toughened Glass the maximum number of free replacements will be limited to 2 times within the 5 years period.
  • In case the glass breaks while using Pathri Tawa or Gas Tandoor for making Tandoori Roti/Bati etc. then the warranty is not valid.
  • In case of any requirement of change of above parts only the parts will be replaced free of charge the labour cost and service/visit charges will have to be paid by the customer.
  • Customer will have to produce this warranty card and the cash memo to avail the warranty.
  • In case of any problem customer can get in touch with us at Helpline : 9266655555, Email : cr@glenindia.com and we will be willing to help.

In any gas stove to handle the drippings or spillage while cooking a drip tray is provided where the small quantity of spillage gets collected and can be cleaned later. In some gas stoves it comes removable and in most others fixed. It is also called Spill Tray.

Glen provides Drip/Spill Trays in all gas stoves. However, some models come with removable Drip Trays, in these the drip trays can be taken out and washed easily. The models are as given below:

  1. 1. LPG Stove 1033 SS HF DT AL
  2. 2. LPG Stove 1021 SS
  3. LPG Stove 1046 SS DT

Also in some Glass Top models Glen provides Double Drip Trays where one drip tray is fixed with screws and the 2nd one is removeable so that you can take out and clean the same.

Glen provides drip/spill trays in all gas stoves. However, some models come with additional removable drip tray that can be taken out and washed easily. The double drip trays allows easy cleaning of liquid spillage like milk or water that normally doesn’t get cleaned and require thorough washing of the tray.

Normal drip trays are fixed with screws over on every Glen cooktop but the models with double drip trays have 2 Drip trays one is fixed and the other is removable tray.The models having double drip tray are given below:

  1. LPG Stove 1033 GT XL Forged BB Drip Tray
  2. LPG Stove 1033 GTXLAI Forged BB DripTray
  3. LPG Stove 1033 GT XL FB DD Black
  4. LPG Stove 1033 GT XL FB DD Black AI
  5. LPG Stove 1038 GT Forged Brass Br DD
  6. LPG Stove 1038 GT AI Forged Brass Br DD
  7. LPG Stove 1038 GT FB DD Black
  8. LPG Stove 1038 GT FB DD Black AI

We use C size Battery in all Glass Cook tops (except Retro models). A C battery measures 50 millimetres (1.97 inches) length and 26.2 millimetres (1.03 inches) diameter.

In case of Toughened Glass breakage, the maximum number of free replacements will be limited to 2 times within the 2 years period.

We use special Aluminium Alloy for the burners and these are made with Pressure Die cast operation which makes them much stronger and longer lasting. Therefore Glen gives a 5 year warranty on the same.

water-heaters

There can be many compelling reasons to buy Glen water heater and some of them are – 5 star BEE rating (2019 standards) which helps you to save electricity, Rust-proof Glass lined tank with 7 year warranty, Glass lined Incoloy heating element with 3 years warranty so that it doesn’t get effected by hard water. Backed by an excellent after sales service and a wide network of dealer/distributors, Glen water heaters ensure hassle free operation for a long life.

  • For 1-2 persons per bathroom choose a minimum 6 or 10 liters. In case staying in areas with lower temperatures may go for 15 liters.
  • For a family of 4 persons minimum 15 liters. For cold climatic locations it can be 25 liters.
  • For kitchen either Instant Water Heater or 10 liters water heater is enough.

It depends as per the provision in the bathroom, in case making a new house can be installed outside also. Glen water heaters are so good looking that in case installed inside these enhance looks of the bathroom. Also these are weatherproof so if installed outside there is no worry it can take care of itself.

It depends on the space available and the aesthetics. Square water heaters are better looking, well designed, use less space and enhance the looks of the bathrooms. These are more expensive and in case these fit into your budget one should go for these. In fact if the budget allows one should go for the Digital Water heater with remote as these give you the freedom to set the accurate temperature and enjoy a totally safe and warm bath.

customer can contact our helpline 9266655555 or reach out via any FB/WhatsApp messengerto get the water heater installed and the request will be assigned to a service center in your area who will send a service person to install it.

There are selected locations across the country where free installation is provided. You may check for your location given below.

Look for 5 Star BEE rating to save on the energy. As the water heaters are normally 2000w and above so it’s advisable to go for 5 star rated products only. Although these will be expensive to buy but the difference in cost can be recovered with 1st year of use by saving the electricity.

The 7054/7055 Water Heater Inner tank is made of 1.5mm thick Cold Rolled Steel with only 1 welding line and then coated 0.35mm to make it Glass lined rust-proof to withstand maximum pressure 1.2MPa bar (claimed 0.8MPa) with a warranty of 7 years against leakage or rusting. This is the comparable to the best in the industry levels.

The element in Glen water heaters is Incoloy and is coated Glass Line to make it rust and corrosion free for long life comes with a 3 year warranty.

Glen water heaters use high density, high quality Polyurethane Insulation – CFC Free. It ensures retention of internal heat and temperature, resulting in better energy efficiency and reduced electricity bills.

Yes, most of the Glen water heater models come with a 6 to 8 bar pressure rating which is suitable for high rise buildings/apartments.

Most of the Glen water heater models have Magnesium Anode protection to safeguard the tank, come with Pressure release valve and Thermal Cut-out so all the aspects of the safety are taken into account.

Jammu : Jammu

Punjab : Amritsar, Jallandhar, Ludhiana, Patiala, Bhatinda, Mohali

Chandigarh : Chandigarh

Haryana : G T Belt, Hissar, Rohtak

Delhi NCR

UP-West : Ghaziabad, Meerut, Muzaffarnagar, Saharnpur, Agra, Aligarh, Bareilly, Lucknow, Kanpur, Varanasi, Gorakhpur

Uttranchal : Dehradun, Rishikesh, Hardwar, Roorkee, Haldwani

Rajasthan : Jaipur, Jodhpur, Kota, Udaipur

MP : Indore, Bhopal, Gwalior, Jabalpur

Chttisgarh : Raipur, Durg, Bhilai

Karnataka : Bangalore, Mysore, Mangalore, Hubli

Andhra Pradesh : Vijaywada, Vizag

Telangana : Hyderabad

Tamilnadu : Chennai, Coimbatore, Tirchi, Salem, Pondycherry

Kerala : Cochin, Tiruanantpuram, Kottayam, Kollam, Calicut, Mallapuram

Maharashtra : Mumbai, Pune, Nagpur, Nashik, Amrawati

West Bengal : Kolkata, Siliguri

North East : Guwahati, Jorha

Bihar : Patna, Muzaffarpur

Jharkhand : Ranchi, Dhnbad, Jamshedpur

The domestic Water heaters or geysers can be of 2 types, one for High-rise buildings and second for independent house (G+1).

Water pressure on geyser tank is calculated in terms of "bars". In the product specification look for rated pressure. 8 bars can also be represented as 0.8Mpa

For high-rise buildings or apartments, there will be a lot of distance between the overhead tank and the lowest floor. So naturally, the water pressure is high hence the bar pressure required is high therefore it’s better to have 8 bar pressure geysers for safety and better results in water pressure handling.

In case of independent houses, as the pressure is low, so one can use a 6 bar pressure water heater also.

built-in-ovens

When making a new kitchen or renovating the old one has to look at adding Built-in-Oven to free the shelf space in the kitchen. Glen has a range of Built in Ovens to suit every need. Excellent after sales service and spare parts support is essential for all these durable products and as Glen specializes in the cooking appliances it’s the obvious choice.

After you make a purchase, you can call for the skilled service engineer for the installation & demonstration at your kitchen. The charges will be incurred depending upon the location of your residence.

You can clean the built-in oven after every use with a damp cloth making sure that the appliance is not hot. The chamber should ideally be cleaned with a dry cloth.

The warranty period on Built in oven is for one year.

When you are buying a built-in-oven the same will be planned in the design stage and you will have to share the cut out size required to your designer so that he makes the cabinet accordingly. The sizes are mentioned on our website for each model. In case any further information is required please call our helpline or fill the enquiry form.

microwave-oven

When making a new kitchen or renovating the old one has to look at adding Built in Microwave to free the shelf space in the kitchen. Glen has a range of Built in Microwaves to suit every need. Excellent after sales service and spare parts support is essential for all these durable products and as Glen specializes in the cooking appliances it’s the obvious choice.

After you make a purchase, you can call for the skilled service engineer for the installation & demonstration at your kitchen. The charges will be incurred depending upon the location of your residence.

You can clean the microwave after every use with a damp cloth making sure that the appliance is not hot. The chamber should ideally be cleaned with a dry cloth.

The warranty period on Built in microwave is for one year.

When you are buying a built-in microwave the same will be planned in the design stage and you will have to share the cut out size required to your designer so that he makes the cabinet accordingly. The sizes are mentioned on our website for each model. In case any further information is required please call our helpline or fill the enquiry form.

chimney-installation-kit

There can be many compelling reasons to buy Glen Chimney Installation Kit, few are listed here:

  • The kit includes all accessories which are required for installation.
  • No need to look for later as the same can be added to the cart while placing order for the chimney.
  • No need to negotiate for the price as you book at the discounted price.
  • Three variations available to choose from as per your requirement.

The installation kit will consist of aluminum duct pipe (expandable upto 9/10 feet), cowl cover, 2 U-shaped clamps, Aluminum tape, screws and an electric plug -top.

There are 3 types of Installation kits available with Glen:

  1. 100mm (4 inch) diameter expandable to 9 feet 100 micron thick which is suitable for up to 1000 m3/h suction Chimneys. MRP 1 095.00
  2. 130mm (6 inch) diameter expandable to 9 feet 100 micron thick which is suitable for more than 1200 m3/h suctionChimneys. MRP 1 295.00
  3. 130mm (6 inch) diameter expandable to 10 feet 130 micron thick which is suitable for more than 1200 m3/h suction Chimneys. MRP 1 495.00

All other items inside the box are same in all kits. You may check the suction power of your Glen chimney and select the most suitable one.

Please note if you install the 130mm diameter 130 micron thick pipe you will get better suction and longer trouble free life as higher the diameter better the suction.

No, the installation kit is an additional accessory and need to be bought separately.

For any more information you may contact our helpline 9266655555 or write a mail to cr@glenindia.com.

Orders-Account

Over the years, GLEN has touched over millions satisfied customers through its network of dealers and online market portals. A customer when buys Glen products from any channel gets the similar treatment and service as we don’t discriminate with customers on the basis from where they have bought as long as it’s from authorized sellers genuine Glen product.

You can always call our helplines and take the full information and knowledge of the product and visit our website www.glenindia.comand have all the information and specifications available there. In case you find it convenient you may place your orders online as it gives you a virtual experience like a showroom with all the products listed and explained properly, has easy payment options (COD, EMI, Paytm, Net banking etc.) and access to our customer care team. On receiving your order depending on the location and requirement, we may get the same delivered through your nearest dealer or directly through courier.

The “My Account” allows you an easy access and status of all your orders. It gives you complete control over the transactions at Glen website. You will need to create it the first time and after that there will be no need to enter all the details for all your future orders. Through "My Account", you can:

  • Place all future orders.
  • Manage/edit all your personal data like address, phone numbers, email ids.
  • Change your password.

First create an account, select the items you want to buy, click on 'Buy Now' to add them to you shopping cart, enter your shipping address and payment mode and you are done. If you need any help, give us a call. We would be glad to assist you over call.Here are the steps to place an order for a Glen appliance selected by you.

After checkout page, your order is processed internally. Glen will send a confirmation mail and SMS for your order, to the email address associated with your account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item(s) you have ordered.

You can login to “My Account” to check the status of the order. In case of further assistance, you may get in touch with us via our Helpline 9266655555 or directly chat with our executive via WhatsApp/Facebook Messenger.

Cancellation before shipment:

If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team on enquiry@glenindia.com or call us on our Helpline No : 9266655555 ( Mon-Sat 9:15AM-6:00PM ). In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on enquiry@glenindia.com.

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product back and verify its packaging/condition, we will refund your money within 7-10 business days. You will be notified of the same by email.
  • for cancelling the order, login to your account select the order you want to cancel and fill the reason

The refund of your money will be done within 7-10 business days. Also, we will check the material condition, then the refund will be done accordingly. You will notified of the same by email.

small-appliances

The UV Sterilization option on the Glen 6033 Air Purifier is for disinfecting the bacteria and microbes from the given area at the point of time. To use it, you must select the sterilization option on the remote. It is recommended to use it for 2-3 hours only in a day. .

The ionizer in air purifier generates negative ions. Those negative ions attracts positively charged pollutants in the air (dust/pollen/dander etc.) and make the particles heavier and fall down on the floor.

It takes approx. 15 minutes to boil 8 eggs in 3036 Egg boiler.

Yes, this blender has food grade silicon seal in the bottle. It lasts longer, has a better sealing effect and is food grade so doesn’t react with the food.

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