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FREQUENTLY ASKED QUESTIONS

CHIMNEYS

Q. Why should I buy a Glen Chimney?

A. There can be many reasons to buy Glen kitchen chimneys some of these are most of Glen chimneys are made in India as per Indian Cooking requirements, the parts for after sales service are available, its fitted with Italian motors with Thermal Overload protectors, has a wide range to choose from, is backed by a very good after sales service, has a wide network of dealers/distributors and service centers, has been sold in India for over 20 years now and many more reasons.

Q. How does a kitchen Chimney work?

A.Chimney has a simple job of extracting the smoke coming out of the pan on the Cooking appliance and throw the same out of the kitchen to keep the kitchen smell, odor, smoke and grime free.

Q. What should be the distance at which chimney should be installed from the cooktop?

A.Normally it should be 750 – 900mm can warry from model to model so check the instruction manual of the specific model being bought.

Q. Who will do the chimney installation at my home?

A. A customer can contact our helpline or write a mail to get the chimney installed and the request will be assigned to a service center in your area who will send a service person to install the chimney.

Q. What type of lighting do the Glen Chimneys have?

A.Various models of Glen Chimneys, use 3 types of lights LED Lamps, LED Candle Lamps and Incandescent Candle Lamps to provide ample illumination over the cooktop for better access while cooking.

Q. How often should the chimney grease filters be cleaned?

A.The grease filters should be cleaned as often as possible but at least once every 15 days. In case the chimney is installed in recirculation mode and you are using Carbon filters, these need to be changed every three months, the period can be longer also in case the usage is very less.

Q. What is meant by m3/h?

A. m3/h indicates airflow i.e. the quantity of air, any chimney can extract in an hour. Suction power is measured in meter cube per hour. Duct size, number of bends to the duct, cooking style,and many other factors are responsible behind the suction power.

Q. What is the best way to clean the surface of the chimney?

A. Stainless steel hoods should be cleaned regularly with a soft moist cloth, if the surface is too oily mild soapor dish detergent can also be used. Clean in the direction of the polish lines. Wipe dry immediately.

Q. How should I select the best chimney for my home?

A. Glen offers a wide range of chimneys and to select the best one for your kitchen you may fill up the enquiry form or call our helpline and our expert will get in touch with you to help you select.

Q. What about the energy consumption from your chimney?

A.The different models have different energy consumption, based on suction, lamps used. Check the model specifications section for more details.

BUILT IN HOBS

Q. Why should I buy Glen Built-in Hobs?

A.There can be many reasons to buy Glen hobs some of these are - most of Glen Built-in-Hobs are made in India as per Indian Cooking requirements, the parts for after sales service are available, its fitted with Italian gas valves for total safety, has a wide range to choose from, is backed by a very good after sales service, has a wide network of dealers/distributors and service centers, has been sold in India for over 20 years now and many more reasons.

Q. What is the difference between European sealed burners and Double Ring Burners?

A.European Sealed Burners:These are single ring of flame burners used for slow cooking. These are made of Aluminum Alloy and have only one ring of flame which gives low heat and are suitable for slow cooking.

Double Ring Burners:As for Indian cooking we need higher flame these burners re specially designed for Indian cooking, as these gives 2 rings of flame like the traditional gas stoves so are more suitable for high temperature coking and faster cooking. These come in Mild Steel with enameled coating or in Forged Brass which is 5 times stronger.

Q. Which surface should be considered for my built-in hob?

A. Glen built-in hobs come in glass& stainless steel. They all vary in their looks, finish,and configurations. You can decide the surface or number of burners as per your choice. However now a days Glass hobs are more popular.

Q. How should I clean my built-in hob?

A. Glen built-in hobs are convenient to clean and are scratch resistant. One should clean with a soft wet napkin after finishing the cooking, in case there are some strong dried spillage one can leave a little water on the same and clean after a while. Washing or scratching with some sharp object are not advisable.

Q. What should I do in case of glass break of the built-in hob?

A. Glen built in glass hobs are made 8.0mm thick toughened glass, which not only looks elegant but also resists scratches, stains, impact & heat. In case, if it gets broken it will be in small pieces and will remain sticking, you can contact the Glen customer care for the replacement of the same.

Q. What will be an ideal size for built-in hob?

A. The best way to choose the size and number of burners of the built-in hob depends the type of cooking, the space available on the slab, the size of the chimney installed etc. you my fill up the enquiry form and our expert will get in touch with you and help you chose one.

COOKTOPS

Q. Why should I buy Glen Cooktops?

A.There can be many compelling reasons to choose Glen cooktops for your kitchen few are listed here: Glen presents the largest range of premium gas stoves, there is an option to choose from 3 types of Burners Alloy, Forged Brass and normal Brass Burners, you can select different configuration like 2/3/4 burners, Glass top, Stainless Steel top, Powder coated frame or SS frame, ISI approved models, with multi spark auto ignition models. Backed by strong after sales service, manufactured in state of the art modern factory with total safety.

Q. What is the difference between brass & alloy burners?

A.Brass Burners:The ISI marked Gas Stoves are fitted with Brass Burners. The brass burners can take higher temperatures and has been used traditionally in the Gas Stoves. There are some models available with Forged Brass burners which are 5 times stronger and carry a 5 year warranty.

Alloy Burners:Pressure die-cast, ultra-light burners increase the longevity of the cooktop. The holes in the burner rim are designed at a special angle for higher thermal efficiency. Moreover, the burners come with a five-year warranty.

Q. What to do in case of uneven flames of the burner?

A. First of all check that the burners are placed properly, then look for any food particles or spillage stuck in the burner. If found, clean it properly without causing any damage. If uneven flames still experienced, contact Glen customer support for the convenient resolution.

Q. Why are the burners not working?

A. Make sure you have turned the knob to the light/On position first. Then turn the knob to the desired heat setting after you have a flame. Cooktop or Hob burners are round and have small holes evenly placed around their perimeter. These holes allow gas to flow out and create a controlled flame when lit. Sometimes the gas orifices get plugged and the gas can’t get through to be ignited. The trick is to clean them without making the holes any bigger. You need to clean the burners thoroughly. If, after cleaning the burners, they still don't light, you should callGlen Authorized Service person.

Q. The cooktop knobs are hard to turn. What to do in such case?

A. In continuous use of the product, the knobs of Glen Cooktop might tend hard to turn. In such situations, please contact Glen customer support for the lubrication or replacement of the knobs.

Q. Will my cooktop support PNG connection?

A. All Glen cooktops support LPG connection, as per your requirement, they can be converted into PNG connection on chargeable basis.

Q. Which utensils should be used on different burners?

A. For lower gas consumption and better productivity, use those utensils which have a diameter suitable for the burners, avoiding the flame coming out of the pan base as that will result in the wastage of gas. Try using flat bottom pans.

BUILT IN OVEN & MICROWAVE

Q. Why should I buy Glen Built in Oven?

A.When making a new kitchen or renovating the old one has to look at adding Built-in-Oven and Microwave ovens to free the shelf space in the kitchen. Glen has a range of Built inOvens and Microwave Ovens to suit every need. Excellent after sales service and spare parts support is essential for all these durable products and as Glen specializes in the cooking appliances it’s the obvious choice.

Q. Who will install and demonstrate? Are there any charges?

A. After you make a purchase, you can call for the skilled service engineer for the installation & demonstration at your kitchen. The charges will be incurred depending upon the location of your residence.

Q. What is the right way to clean the built-in oven & microwave?

A. You can clean the built-in oven or microwave after every use with a damp cloth making sure that the appliance is not hot. The chamber should ideally be cleaned with a dry cloth.

Q. What is the warranty period on Glen Built-in Oven & Microwave?

A. The warranty period on Built in oven & microwave is for one year.

Q. How to decide the location for the placement of Built-in Oven / Microwave?

A. When you are buying a built-in-oven/ microwave oven the same will be planned in the design stage and you will have to share the cut out size required to your designer so that he makes the cabinet accordingly. The sizes are mentioned on our website for each model. In case any further information is required please call our helpline or fill the enquiry form.

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